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NOTICE ON NEW CHANNEL FOR ICT SERVICE COMPLAINT 2021 Featured

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Digital Management and Development Centre (DMDC)  - NEW CHANNEL NOTICE FOR ICT SERVICE COMPLAINTS

Digital Management and Development Centre (DMDC) UniMAP has improved the methods to enable every UniMAP citizen to make complaints related to ICT services at UniMAP. The ICT service complaint channel managed by DMDC UniMAP can be filled in on the website https://sites.google.com/unimap.edu.my/aduan-helpdesk-dmdc/home or email to This email address is being protected from spambots. You need JavaScript enabled to view it.

The new features of this complaints channel are:

➡️ To Ensure that the DMDC has complete details of the complainant to facilitate problem solving.

➡️ UniMAP staff can include a photo file or any file that can explain the meaning of the complaint.

➡️ A clearer service complaint format and easier for the DMDC team to understand problems that arise.

➡️ UniMAP staff will continue to receive a copy of the service complaint to the email registered in the complaint for further review.

➡️ Each service complaint will be responded to within 4 hours during working hours.

 

Bagi tujuan penambahbaikan, aduan melalui Channel Telegram (HELPDESK Pusat Digital / UniMAP Digital Center) akan ditutup untuk aduan dan warga UniMAP dikehendaki menyalurkan aduan melalui saluran baru yang diperkenalkan. Tujuan penutupan aduan melalui Telegram adalah untuk:

➡️  Membolehkan butiran aduan dan pengguna dapat direkodkan dengan lebih baik.

➡️  Memastikan semua aduan yang dibuat adalah hanya berkaitan dengan perkhidmatan ICT sahaja.

 

Penggunaan saluran baru aduan perkhidmatan ICT dan penutupan aduan melalui telegram ini  bermula 3 Jun 2021.

 

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NOTICE ON NEW CHANNEL FOR ICT SERVICE COMPLAINTS

Digital Management and Development Centre (DMDC) has improved the method for each UniMAP members to make a complaint regarding ICT service matters at UniMAP. ICT service complaint channel managed by DMDC UniMAP can be filled on the website https://sites.google.com/unimap.edu.my/aduan-helpdesk-dmdc/home  or email to This email address is being protected from spambots. You need JavaScript enabled to view it..

The new features of this complaint channel are:

➡️  To Ensure DMDC obtains details of the complaint in order to solve the problems.

➡️  UniMAP members can upload a picture file or any file that can explain or describe the complaint.

➡️  A clearer service complaint format and easier for the DMDC team to understand problems  arised.

➡️  UniMAP members will receive a copy of the complaint to the email registered in the form for further action.

➡️  Each complaint will be responded within 4 hours during working hours.

 

For the purpose of improvement, complaints through the Telegram Channel (HELPDESK Pusat Digital / UniMAP Digital Center) will be closed for complaints and UniMAP members are required to submit their complaints through this new method. The purpose of closing a complaint via Telegram is to:

➡️  Allows details of complaints to be recorded in a better way.

➡️  Ensure that all complaints made are only related to ICT

 

Complaint through Telegram Channel will be closed on 3 June 2021. ICT service complaint will use new channel starting 3 June 2021.

Read 1553 times Last modified on Monday, 20 December 2021 12:43